Join the Team

20/01/20

Food and Beverage Supervisor - Pullman Brisbane Airport

Full-Time Permanent

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 12 meeting spaces collectively totalling 1800m2 it is intended to open in October this year. Located at the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct.     

Pullman Brisbane Airport currently seeking a  customer service orientated professional to join our friendly & dynamic Food & Beverage team on a full time basis. Our next Food & Beverage Supervisor will be someone that is born for the Hospitality Industry, who will go above and beyond to ensure our reputation for outstanding service is uphold.

Key Responsibilities Include but not limited to:

·         Assisting the Restaurant & Bar Manager with day to day operations of all Food & Beverage outlets.

·         Maintain a constant focus on providing excellent guest experience at all times.

·         Lead, mentor and train the food & beverage team, ensuring a fun and energetic working environment.

·         Assist in recruitment and induction of new team members.

·         Ensure that team members are briefed on all specials and standard menu items.

·         Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment.

·         Handle any escalated guest complaints


To be successful in this role, you MUST have:

·         Have an absolute “can do” attitude. 

·         You will ideally have previous experience in a similar role, and are looking to work in a larger operation or a Team Leader ready for their next step.

·         Previous experience within a hotel environment is preferable, however not essential.

·         Flexibility to work a variety of shifts as the business requires; including late finishes, weekend and public holidays.

·         Good knowledge of food and beverage service and products.

·         Have Responsible Service of Alcohol certification (mandatory).

·         Well-groomed and professional in appearance.

·         Flexible to work variable shifts including early starts, weekends and public holidays.





We thank all interested parties in advance for their application, however only successful applicants will be contacted.

20/01/20

Food and Beverage Supervisor - Novotel Brisbane Airport

Full-Time Permanent

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totalling 1800m2 it is scheduled to open in October this year. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct. 

Brisbane’s first dedicated airport hotel, Novotel Brisbane Airport will be the focal point of one of Brisbane’s fast growing precincts, the Airport Village. This four and a half star hotel features 157 guest rooms, 6 meeting rooms, Restaurant & Bar, a rooftop lap pool, gymnasium and sauna.

We are currently recruiting for a Food and Beverage Supervisor.  The successful candidate will assist the Food & Beverage Manager in the daily management of the department.  You will do this by ensuring that both you and all F&B staff provide exceptional guest service whilst adhering to the properties policies and procedures.   This will include the training and development of the team to enable team members to meet or exceed our guest’s expectations at all times.   As part of this role you will complete shifts where you will responsible for the smooth running of the Food and beverage outlets in the absence of senior management.   This is an exciting opportunity for a professional looking to take the next step in their career

The ideal candidate will possess:

  • Previous Supervisory experience in a Hotel or Restaurant environment, 2-3 years.
  • Experience working in a high volume events department.
  • High level of organisational skills and ability to work under pressure.
  • Commitment to exceeding customer expectations and requests.
  • Proven ability to lead and motivate a team.
  • Excellent communication skills.
  • Flexible working hours including the ability to work weekends, public holidays, morning and night shifts.
  • Strong verbal and written communication skills.





We thank all interested parties in advance for their application, however only successful applicants will be contacted. 

20/01/20

Food and Beverage Attendant - Novotel Brisbane Airport

Casual

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totalling 1800m2 it is scheduled to open in October this year. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct. 

Brisbane’s first dedicated airport hotel, Novotel Brisbane Airport will be the focal point of one of Brisbane’s fast growing precincts, the Airport Village. This four and a half star hotel features 157 guest rooms, 6 meeting rooms, Restaurant & Bar, a rooftop lap pool, gymnasium and sauna.

We are currently recruiting for experienced Food & Beverage Attendants to join our Food & Beverage Team.  As Food & Beverage attendant you will be responsible for creating a professional impression for the hotel, through Catalina Restaurant and Bar, Room Service and Banqueting.  You will have a focus on providing exceptional customer service.

The ideal candidate will possess:

  • Excellent customer service skills and the ability to answer all guests enquiries
  • High level of organizational skills and ability to work under pressure
  • Exceptional grooming and presentation
  • Willingness to use initiative and solve problems
  • Strong verbal and written communication skills
  • Experience working in a Food & Beverage role is an advantage but not essential
  • Full availability, including weekends and public holidays



We thank all interested parties in advance for their application, however only successful applicants will be contacted.

20/01/20

Front Office Manager – Pullman and ibis Brisbane Airport

Full-Time Permanent

Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 3 restaurants, Executive Lounge and 13 meeting spaces, collectively totalling 1800m2. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation, meeting and event space to be developed in this precinct. 

Pullman and ibis Brisbane Airport is currently looking for a full time Front Office Manager, reporting directly to the Hotel Manager – Rooms Division, this would suit a strong and energised individual to lead our Front Office team to excellence by delivering a positive guest experience. You will be a key member of the hotel’s leadership team and responsible for overseeing the daily operation of the Front Office, the development of team members and liaising with other key stakeholders of the business.

Key Responsibilities Include:

·   Management of the hotel Front Office operation to achieve a reputation as a market leader

·    The achievement of guest satisfaction targets and team member satisfaction goals.

·    Developing and training team members with a strong focus on customer service.

·    To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.

·    Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.

·    Operation of an effective night audit function in conjunction with the Financial Controller.

·    Ensure public areas are clean and well presented with regular monitoring

·    Providing management support and presence visible on Front Desk and in the lobby during key service times.

·    Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.

·    Ensure Front Office monthly KPI’s are met

 

To be successful in this role, you MUST have:

·    Proven experience in similar positions within a hotel / resort environment with experience within a 5 start hotel environment advantageous

·    Self-motivated and a genuine passion for hospitality and customer service.

·     Experience in rostering and wage control.

·    Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.

·    Proven experience supervising and training staff.

·    Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.

·    Be well presented, with an eye for detail and good organisational skills.

·   The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.

·    The ability to review daily arrivals to ensure proper handling of VIP's, return guests and groups.

·    Excellent computer system skills including working knowledge of Fidelio or Opera.




We thank all interested parties in advance for their application, however only successful applicants will be contacted.

26/11/19

Food and Beverage Attendant - Pullman Brisbane Airport

Casual

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop  Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct. 

This is your opportunity to join our Food and Beverage team at Pullman Brisbane Airport. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following: 

Key Responsibilities Include but not limited to:

·        Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.

·        Maximise sales opportunities by upselling items.

·        Ensure accuracy whilst ordering and delivering food and beverage orders.

·        Use Micros to place orders.

·        Liaise with the Kitchen on special requests or delayed meals.

·        Clear and reset tables as well as ensuring service areas are clean and tidy.

·        Maintain standards of hygiene for food handling and presentation.

·        Promote a safe workplace by recognising hazards and promoting general OHS practises.

To be successful in this role, you MUST have:

·        A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction

·        Initiative to ensure that interactions with our customers are positive and efficient

·        Your Responsible Service of Alcohol (RSA) Certificate

·        Previous customer service or hospitality experience

·        Confidence in liaising with various internal and external clients

·        A high standard of grooming and presentation

·        The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends

·        Barista and coffee making skills an advantage

·        Proven experience in similar positions within a hotel / resort environment.

·        Self-motivated and a genuine passion for hospitality and customer service.





We thank all interested parties in advance for their application, however only successful applicants will be contacted.

18/11/19

Food & Beverage Attendant

Casual

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop  Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct. 

Brisbane’s first dedicated airport hotel. This four and a half star hotel features 157 guest rooms, 6 meeting rooms, Restaurant & Bar, a rooftop lap pool, gymnasium and sauna.

We are currently recruiting for full-time, part-time and casual Food and Beverage Attendants to join our fun and dynamic team at Novotel Brisbane Airport. 

As a Food & Beverage attendant you will be responsible for creating a professional impression for the hotel through Catalina Restaurant and Bar, In Room Dining and Banqueting.  

Key responsibilities:

·        Ensure all guests expectations are met and exceeded.

·        You will have a focus on providing exceptional customer service.

·        Prepare and serve all beverages and food service.

·        Maintain a clean and safe work environment.

·        Provide consistent and professional service levels at all times.

·        Effective communication with fellow team members focusing on the satisfaction of hotel guests.

·        Have a thorough understanding and knowledge of all food and beverage items on the menu.

·        The ability to recommend food and beverage combinations and up-sell alternatives.

Successful applicants will:

·        Hold a Current Responsible Service of Alcohol Certificate.

·        Be flexible in working variable shifts over 7 days, including weekends & public holidays.

·        Have comprehensive food & beverage knowledge.

·        Have coffee/barista and a la carte service experience.

·        Demonstrate accuracy in order taking and understanding sequence of service.

·        Be able to multi task and work well in a busy restaurant environment

In you application please specify your preference for full-time, part-time or casual role. 





We thank all interested parties in advance for their application, however only successful applicants will be contacted.

10/10/19

Expressions of Interest

Please submit your information as an expression of interest for any upcoming positions at the Brisbane Airport Hotels Group