Join the Team

02/09/19

Senior Night Auditor - Pullman Brisbane Airport

The Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 2 restaurants, Rooftop Bar & Restaurant, Executive Lounge and 13 meeting spaces collectively totalling. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation and meeting and event space to be developed in this precinct.  


 

Pullman Brisbane Airport is currently looking for a full time Senior Night Auditor, to join the professional and dynamic Front Office team. This full time role reports to the Night Manager, with responsibilities including leading the smooth night shift operation within the Front Office department.

 

Key Responsibilities Include:

  • Positively handling guest complaints.
  • Recognizing and welcome regular guests.
  • Ensuring the service provided by all staff is to the department's standards.
  • Maintaining a clean and safe work environment.
  • Ensuring accuracy & attention to detail with all cash and credit transactions.
  • Managing the night audit process including correctly posting the hotel’s revenue, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
  • Checking guests in and out.
  • Answering guests queries in a timely and efficient manner.
  • Addressing guests requests.

 

 

To be successful in this role, you MUST have:

  • A friendly and outgoing personality.
  • Excellent communication, interpersonal and time management skills.
  • Excellent grooming and presentation standards.
  • A willingness to use initiative and strong problem solving skills.
  • Strong analytical skills with a high level of computer literacy.
  • Have a good knowledge of security and emergency procedures and manage the instigation of these if required to do so.
  • Exceptional Customer Service Skills 

We thank all interested parties in advance for their application, however only successful applicants will be contacted.

02/03/19

Expressions of Interest

Please submit your information as an expression of interest for any upcoming positions at the Brisbane Airport Hotels Group

20/02/19

Food & Beverage Attendant - Apron Restaurant & Lounge Bar.

Part-Time Permanent

Apron Restaurant & Bar is the latest in up market dining in Brisbane.Featuring a 90 seat a la carte restaurant and bar with private dining area the menu has been tailored to showcase the finest produce and wines available. Apron Restaurant & Bar is currently looking for an experienced Food & Beverage Attendant to join the professional team.

This is your opportunity to join our Food and Beverage team at Pullman Brisbane Airport. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following: 
 

Key Responsibilities Include but not limited to:

  • Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.
  • Maximise sales opportunities by upselling items.
  • Ensure accuracy whilst ordering and delivering food and beverage orders.
  • Use Micros to place orders.
  • Liaise with the Kitchen on special requests or delayed meals.
  • Clear and reset tables as well as ensuring service areas are clean and tidy.
  • Maintain standards of hygiene for food handling and presentation.
  • Promote a safe workplace by recognising hazards and promoting general OHS practises.

To be successful in this role, you MUST have:

  • A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction
  • Initiative to ensure that interactions with our customers are positive and efficient
  • Your Responsible Service of Alcohol (RSA) Certificate
  • Previous customer service or hospitality experience
  • Confidence in liaising with various internal and external clients
  • A high standard of grooming and presentation
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends
  • Barista and coffee making skills an advantage
  • Proven experience in similar positions within a hotel / resort environment.
  • Self-motivated and a genuine passion for hospitality and customer service.

We thank all interested parties in advance for their application, however only successful applicants will be contacted.