Hotel Duty Manager – Brisbane Airport Hotels Group

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

Brisbane Airport Hotels Group are currently looking for a Full-time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full-time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.

Key Responsibilities Include:

  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
  • Lead by example when attending to guest requests. Be proactive and resourceful.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support training and leadership to all employees.
  • Monitor training and offer guidance to employees whilst on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.

To be successful in this role, you MUST have:

  • Previous front office experience at a supervisory level
  • Experience in Opera Cloud an advantage.
  • Proven customer service, communication and personal presentation skills
  • Ability to work a variety of shifts including weekends, evenings and public holidays.
  • RSA & Food Safety certificate preferred.
  • First Aid & CPR
  • Ability to be calm and professional & in busy times.
  • Have genuine passion for hospitality.

The benefits for you: 

  • We love to celebrate – through reward & recognition program, benefits, regular team events & fun days.
  • Sense of belonging through diversity & inclusion.
  • Accor Worldwide discounts.
  • Complimentary car parking and discounted meals onsite.

If this sounds like you and you are ready to join our team, click apply today!