Night Manager – Brisbane Airport Hotels Group

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Executive Lounge and 12 meeting spaces collectively totaling 1800m2. Located at the Brisbane Airport precinct, it is the first accommodation, meeting and event space to be developed in this precinct.

We are currently looking for a Full-time Night Manager, to join the professional and dynamic Front Office team. Responsibilities will include leading the smooth night shift operation within the Front Office department.

Key Responsibilities Include:

  • Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
  • Provide supervision and support to the Front Office team and other departments when required.
  • Ensure that reservations details for in house-guests are recorded correctly i.e. Room rates, dates of stay, authority to charge.
  • Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
  • Ensure the safety and security of the property and the smooth and efficient running of the Hotel’s overnight operation.
  • Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
  • Process all management accounts as required.

To be successful in this role, you must have:

  • Previous experience using Opera
  • Excellent communication, interpersonal and time management skills.
  • A friendly and outgoing personality.
  • Excellent grooming and presentation standards.
  • A willingness to use initiative and strong problem solving skills.
  • Strong analytical skills with a high level of computer literacy.
  • Have a good knowledge of security and emergency procedures and manage the instigation of these if required to do so.

What we can offer you:

  • Every Friday we say THANK YOU to all our staff by providing a chef made buffet lunch. We have a different cuisine from all around the world monthly!
  • Monthly “Celebration day” – cakes,  food,  celebration and time to connect as a company
  • Annual Service Recognition –  After one year of service we thank you with a complementary hotel stay, breakfast and  vouchers for dinner in our exclusive restaurants.
  • AirReward program for exceptional customer service
  • Annual Family Fun Day! We say thank you to your family,  by hosting a day of family fun.
  • Accor Heartist: Indulge in a wide array of benefits, granting you access to incredible savings at various places worldwide. Treat yourself to unforgettable experiences while enjoying fantastic discounts like never before. Embrace the true essence of hospitality with our exclusive Heartiest Card membership.
  • Career progression & education assistance
  • Complimentary carparking after 3 years of continued employment