Brisbane Airport Hotels Group is currently recruiting a Full-time Overnight Front Office Supervisor.
This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing, well-established global brands!
About Us
Brisbane Airport Hotels Group brings together Pullman, Novotel, ibis and the Brisbane Airport Conference Centre, offering 532 stylish rooms, three vibrant restaurants, a rooftop event space and 17 modern meeting rooms. At Pullman Brisbane Airport, guests enjoy premium rooms, fine dining, a pool, gym and executive lounge, delivering a world-class airport hotel experience.
The Role:
This role reports to the Night Manager and Front Office Manager, with responsibilities including leading the smooth night shift operation within the Front Office department.
- Addressing any guest requests and any guest complaints.
- Answering guests’ queries in a timely and efficient manner.
- Ensuring accuracy & attention to detail with all cash and credit transactions.
- Managing the night audit process, including correctly posting the hotel’s revenue, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
- Checking guests in and out.
About you:
- Previous experience using Opera is advantageous.
- Excellent communication, interpersonal and time management skills.
- A friendly and outgoing personality.
- Excellent grooming and presentation standards.
- Strong analytical skills with a high level of computer literacy.
- Have good knowledge of security and emergency procedures, and the ability to manage the instigation of these if required.
The Perks:
- Fun & flexible work environment
- We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.
- Sense of belonging through diversity & inclusion
- Accor Worldwide discounts.
- Learning & development for your career progression
- Refer a friend bonus
- Subsidised onsite parking.
We thank all interested parties in advance for their application, however, only successful applicants will be contacted.
